Transform Logistics & Delivery Operations
Empower courier companies, freight forwarders, and last-mile fleets to achieve total operational visibility. Automate shipment tracking, streamline delivery scheduling, and provide instant support with Jetbot’s smart automation tools designed for the modern supply chain.
Jetbot.io Features for the Logistics Industry
Total Shipment Visibility Keep customers in the loop with automated WhatsApp notifications for every step of the journey—from "Out for Delivery" to "Delivered." Reduce "Where is my order?" calls by providing instant status updates and live tracking links.
Deploy smart AI chatbots to handle repetitive queries like tracking number lookups, shipping rate calculations, or delivery rescheduling. Resolve issues instantly around the clock without overwhelming your human support team.
Instantly notify your entire customer base about critical updates, such as holiday delivery schedules or weather-related delays, using secure, high-volume broadcasts that reach customers on the app they check most.
Trigger real-time alerts for service disruptions, route changes, pickup confirmations, and delivery status updates to ensure proactive communication.
Stay ahead of problems by triggering automatic alerts for exceptions—like failed delivery attempts or address verification requests. Ensure customers are informed immediately, allowing for faster resolution and successful re-delivery.
WhatsApp directly to your existing Logistics Management Systems (LMS) or CRM. Centralize all driver, dispatcher, and customer conversations in one view to ensure your team always has the full context of a shipment.
Why Choose WhatsApp for Your eCommerce Growth?
Why Jetbot.io is the Best Solution for Logistics
Overcome the challenge of ambiguous addresses. Replace vague instructions like "near the supermarket" with precise WhatsApp location pins and PACI link sharing. Ensure your drivers find the right House, Street, and Block every time, reducing delivery times across all Governorates.
Whether you are managing a warehouse in Ardiya, a fleet in Shuwaikh, or cross-border freight at the borders, keep your teams synchronized. Bridge the gap between dispatchers and drivers with a unified platform that works efficiently even on mobile data.
Reduce the high rate of returns (RTO) common in the local market. Automate pre-delivery confirmations via WhatsApp to verify that the customer is home and has the cash ready, ensuring your drivers don't make wasted trips.
Prepare your fleet for the heavy surges during Ramadan and Eid. Send unlimited delivery updates and promotional blasts to thousands of customers instantly without getting blocked, ensuring your operations run smoothly when demand is highest.
From a startup delivery service in Kuwait City to a major logistics player shipping across the GCC (KSA/UAE), Jetbot scales with you. Our platform handles growing order volumes effortlessly, supporting your expansion without expensive infrastructure upgrades.
Jetbot.io Use Cases for the Logistics Sector
Automated Real-Time Tracking Reduce
“Where is my order?” calls by keeping customers fully informed. Automatically trigger notifications for key milestones—Dispatched, Out for Delivery, and Delivered—giving customers total visibility without them having to ask.
Example: “Hi [Name], great news! Your shipment is out for delivery. Our driver will be at your location in Salmiya by 3:00 PM. Track the live location here: [Link].”
Proactive Delivery Scheduling & Alerts
Drastically reduce failed delivery attempts and return costs. Send automated pre-delivery alerts that allow customers to confirm their availability or reschedule instantly via WhatsApp, ensuring your drivers only visit when the customer is home.
Example: “Hi Ahmed, your package is scheduled for delivery tomorrow between 9 AM and 12 PM. Reply ‘CONFIRM’ to proceed or ‘CHANGE’ to choose a different time slot.”
Proactive Delivery Scheduling & Alerts
Drastically reduce failed delivery attempts and return costs (RTO). Send automated pre-delivery alerts that allow customers to confirm their availability or reschedule instantly via WhatsApp, ensuring your drivers only visit when the customer is home.
Example: “Hi [Name], your package is scheduled for delivery tomorrow between 9 AM and 12 PM. Reply ‘CONFIRM’ to proceed or ‘CHANGE’ to choose a different time slot.”
Instant 24/7 Support & Query Resolution
Eliminate call center queues and long wait times. Deploy intelligent AI chatbots to handle repetitive inquiries—like tracking status, shipping rates, and service coverage—instantly, ensuring your customers get answers immediately while freeing up your staff for complex issues.
Example: “A customer messages: ‘Where is my shipment?’ The bot instantly integrates with your system and replies: ‘Your package has cleared customs and is currently at our Shuwaikh distribution center. Expected delivery: Today by 5 PM.'”
Seamless Fleet & Driver Coordination
Bridge the communication gap between your dispatch center and drivers on the road. Use WhatsApp to share live Google Maps location pins, update routes instantly, and collect proof-of-delivery photos in real-time—eliminating the need for expensive dedicated hardware.
Example: “Dispatcher sends a location pin: ‘New Pick-up Assigned: Warehouse B, Block 4. Priority: High.’ The driver replies with a photo of the signed waybill to instantly close the job.”
Drive Continuous Improvement with Feedback
Capture real-time insights to perfect your last-mile experience. Trigger automated, low-friction surveys the moment a delivery is marked “Complete,” allowing you to monitor driver performance and resolve dissatisfaction instantly before it becomes a public complaint.
Example: “Hi [Name], your package has been delivered! How was your experience with us today? Reply with a number (1-5). (Smart Logic: If the rating is below 3, instantly alert the Support Manager to follow up).”
Drive Revenue with Targeted Campaigns
Transform your delivery service into a growth engine. Re-engage inactive customers and drive shipment volume during key periods—like White Friday or National Day—by broadcasting targeted offers and exclusive business rates directly to the channel they check most.
Example: “Hala February Special! 🇰🇼 Sending gifts for National Day? Enjoy 15% off all local deliveries this weekend. Reply ‘KUWAIT’ to book your pickup now.”
