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Privacy Policy

Introduction

At Jetbot.io, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our services. By using Jetbot.io, you agree to the practices described in this policy.


Definitions

  • Jetbot.io (“Jetbot”, “we”, “us”, or “our”) refers to the service provider.
  • Personal Data means any information that identifies an individual.
  • Customer / Client refers to a business using Jetbot.io services.
  • Services include our website, mobile apps, WhatsApp API, and integrations.

About Jetbot.io

Jetbot.io is a WhatsApp Business API powered automation and CRM platform that enables businesses to manage conversations, automate workflows, and improve customer engagement. We are committed to protecting personal data processed for our operations and on behalf
of our customers.


Scope of This Privacy Policy

This Privacy Policy applies to data collected through:

  • Jetbot.io website
  • Mobile applications (Android & iOS)
  • Google Workspace add-ons
  • WhatsApp Business API services

Compliance with Kuwait Laws

Jetbot.io complies with applicable data protection, cybersecurity, and electronic communications regulations of the State of Kuwait, along with internationally recognized data protection principles.


Collection and Use of Personal Data

We collect personal data to:

  • Provide and manage our services
  • Authenticate users and manage accounts
  • Process payments and subscriptions
  • Provide customer support
  • Improve platform performance and security
  • Meet legal and regulatory requirements

Information We Collect

  • Name, email address, phone number
  • Business and account details
  • OAuth authentication tokens
  • Service usage data
  • Location data (only if permission is granted)

Location Access (Mobile Applications)

Jetbot.io mobile applications may request access to device location strictly for delivery tracking, route optimization, and location-based notifications. Location data is never used for advertising and is not shared without user consent.


Google Workspace & API Usage

Jetbot.io integrates with Google APIs such as Google Sheets to provide automation features. We comply fully with the Google API Services User Data Policy and Limited Use requirements.

  • Minimum data access only
  • No AI/ML training using Google data
  • No selling or sharing of Google user data

WhatsApp Cloud API

Messages sent via Jetbot.io are processed through WhatsApp Cloud API and may be temporarily stored for delivery purposes. Messages are automatically deleted in accordance with WhatsApp policies, typically within 30 days.


Service Data Processing

Jetbot.io processes data on behalf of its customers. Customers control how their data is collected, used, stored, and retained.


Internal Business Purposes

  • Marketing communications (opt-out available)
  • Demo requests and inquiries
  • Recruitment and HR management
  • Service improvement and analytics

Payments & Billing

For paid services, we collect necessary account and payment information solely for billing and invoicing purposes.


Cookies & Tracking

Jetbot.io uses cookies to improve user experience and analyze website performance. You can manage cookies through your browser settings.


Data Retention & Deletion

We retain personal data only as long as required. You may request data deletion by emailing info@jetbot.io


Children’s Privacy

Jetbot.io services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.


Data Security

We use industry-standard security measures including encryption, secure servers, and access controls to protect personal data.


Data Sharing & Disclosure

Jetbot.io does not sell personal data. Data may be disclosed only to service providers, legal authorities, or during business restructuring where required by law.


User Rights

  • Access personal data
  • Request correction or deletion
  • Withdraw consent where applicable

Changes to This Policy

This Privacy Policy may be updated periodically. The latest version will always be available on our website.


Contact Us

For any privacy-related questions, contact us at: Email: info@jetbot.io


Governing Law

This Privacy Policy is governed by the laws of the State of Kuwait.

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